Customer Success Assistant - Work from home

Job Description:

Chopard is seeking a Customer Success Assistant to join our team, working remotely from anywhere in Lausanne, Vaud, CH. This part-time position at the Associate Level requires a minimum of 2 years of experience in a similar role. The ideal candidate will be driven and passionate, with soft skills in innovation and project management.

Responsibilities: - Provide exceptional customer service and support to clients via email, phone, and online chat - Assist in the onboarding process for new customers, ensuring a smooth transition and understanding of our products and services - Monitor customer accounts and identify opportunities for upselling and cross-selling - Collaborate with the sales and marketing teams to drive customer engagement and retention - Track customer feedback and work with the product development team to implement necessary changes - Assist in creating customer success strategies and implementing best practices - Analyze data and metrics to measure customer satisfaction and success rates

Requirements: - 2+ years of experience in a customer success or customer service role - Excellent communication skills, both written and verbal - Strong problem-solving abilities and a proactive approach to customer issues - Ability to work independently and manage multiple tasks simultaneously - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business Administration or a related field is preferred

Benefits: - Paid Time Off (PTO) - Free food - Joining Bonus

Working Environment: Join a high-energy workplace focused on delivering impactful results. Collaborate with a dynamic team dedicated to achieving success and driving customer satisfaction.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Chopard is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We value diversity and inclusivity in our workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.