Customer Success Assistant - Work from home

As a Customer Success Assistant at Discovery Communications, you will play a crucial role in ensuring our customers have a positive experience with our products and services. This is a part-time position that allows you to work from home, providing you with flexibility and the opportunity to work remotely.

Responsibilities: - Communicate with customers through various channels such as email, phone, and chat to assist with any inquiries or issues they may have - Resolve customer complaints in a timely and professional manner - Collaborate with other departments within the company to address customer needs and concerns - Keep accurate records of customer interactions and transactions - Identify opportunities to improve the customer experience and provide feedback to the appropriate teams - Assist in creating training materials for customers and internal staff

Requirements: - 3 years of experience in a customer service or customer success role - Excellent communication skills, both written and verbal - Strong problem-solving and analytical abilities - Reliable and resourceful personality traits - Proficiency in using various computer programs and systems - Associate level seniority - Ability to work independently and manage your time effectively

Benefits: - Company transportation for work-related travel - Travel opportunities for training and conferences - Employee discounts on Discovery Communications products and services

Working environment: As a Customer Success Assistant at Discovery Communications, you will be part of a team dedicated to understanding and exceeding customer expectations. You will have the opportunity to collaborate with colleagues from various departments to ensure our customers are satisfied and receive the support they need.

Deadline to apply: May 18, 2024

Equal Opportunity Statement: Discovery Communications is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.