Customer Success Assistant - Work from home

Job Description:

Straumann Holding AG is seeking a hardworking and resourceful Customer Success Assistant to join our team. This is a remote part-time position where you can work from home. As a Customer Success Assistant, you will play a key role in ensuring customer satisfaction and building strong relationships with our clients.

Responsibilities: - Serve as the primary point of contact for customers, addressing inquiries and resolving issues in a timely and efficient manner - Implement strategies to increase customer retention and loyalty - Conduct regular check-ins with customers to gather feedback and identify opportunities for improvement - Collaborate with cross-functional teams to ensure a seamless customer experience - Assist in the development of customer success processes and procedures - Provide product support and training to customers as needed

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 2 years of experience in customer service or a related field - Strong communication and interpersonal skills - Proven ability to think strategically and drive results - Experience with CRM software is a plus - Strong persuasion and negotiation skills

Personality Traits: - Hardworking - Resourceful

Soft Skills: - Strategic planning - Persuasion

Benefits: - Visa sponsorship - Employee discounts - Free food

Working Environment: At Straumann Holding AG, we foster an environment where technology is harnessed to drive innovation and efficiency. You will have the opportunity to work in a dynamic and collaborative team environment where your contributions are valued.

Equal Opportunity Statement: Straumann Holding AG is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-07-14

If you meet the requirements for this position and are looking to join a dynamic team in a fast-paced environment, we encourage you to apply. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.