Customer Success Associate

Job Description:

Lear is seeking a part-time Customer Success Associate to join our team in Bern, Kanton Bern, CH. As an Associate Level position, the ideal candidate will have at least 3 years of experience in a customer-facing role.

Responsibilities: 1. Build and maintain strong relationships with customers to ensure their success with our products and services. 2. Proactively reach out to customers to provide support, gather feedback, and identify areas for improvement. 3. Collaborate with cross-functional teams to address customer needs and escalations in a timely manner. 4. Develop a deep understanding of our products and services to provide knowledgeable and effective support to customers. 5. Analyze customer data and feedback to identify trends and opportunities for improvement. 6. Create and maintain customer success documentation and resources for internal and external use. 7. Assist with onboarding new customers and providing ongoing training and support as needed. 8. Participate in special projects and initiatives to help drive customer success and satisfaction.

Requirements: 1. Independent and self-motivated with a strong work ethic. 2. Excellent problem-solving skills and the ability to conduct thorough research to address customer issues. 3. Strong communication and interpersonal skills to build rapport and trust with customers. 4. Proficiency in Microsoft Office and CRM software. 5. Ability to work effectively in a fast-paced and dynamic environment. 6. Bachelor's degree in Business, Marketing, or related field preferred.

Benefits: - Parental leave - Profit sharing - Retirement plan

Working Environment: At Lear, you will flourish in a culture that embraces change and responds resiliently to challenges. Our team is dedicated to driving customer success and innovation in everything we do.

Deadline to Apply: May 22, 2024

Equal Opportunity Statement: Lear is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We value and celebrate the unique perspectives and contributions of all employees, regardless of race, gender, age, religion, disability, or sexual orientation. All qualified applicants will receive consideration for employment without regard to any protected characteristic under applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.