Customer Success Associate

Peabody Energy is currently seeking a dedicated and passionate Customer Success Associate to join our team in Geneva, Switzerland. As a leading global energy company, Peabody Energy is committed to providing innovative solutions and exceptional customer service to our clients.

As a Customer Success Associate, your primary responsibility will be to ensure the overall satisfaction and success of our customers. You will be the main point of contact for customer inquiries, feedback, and concerns, and will work closely with our sales and support teams to address any issues that may arise. Additionally, you will be responsible for proactively reaching out to customers to provide assistance, gather feedback, and promote our products and services.

Key responsibilities of the Customer Success Associate include:

- Building and maintaining strong relationships with customers - Providing timely and effective responses to customer inquiries - Monitoring customer satisfaction and identifying areas for improvement - Collaborating with the sales and support teams to address customer needs - Conducting customer training and onboarding sessions - Developing and implementing customer success strategies - Analyzing customer data and feedback to measure success and identify trends

To excel in this role, you must possess strong leadership and cooperation skills, as well as excellent communication and problem-solving abilities. While no prior experience is required, a strong customer service background is preferred. A bachelor's degree in business, marketing, or a related field is also beneficial.

In return for your hard work and dedication, Peabody Energy offers a competitive salary, visa sponsorship for qualified candidates, employee discounts on company products, and company transportation for those who require it. Additionally, our working environment is designed to spark creativity and motivation, inspiring greatness in all of our employees.

We are an equal opportunity employer and welcome applicants of all backgrounds and experiences. We believe that diversity and inclusion are essential to our success as a company, and we are committed to creating a supportive and inclusive work environment for all employees.

If you are a motivated and customer-focused individual looking to kickstart your career in customer success, we encourage you to apply for the Customer Success Associate position at Peabody Energy before the deadline on June 12, 2024. Join us and be a part of a dynamic team that is shaping the future of the energy industry.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.