Customer Success Associate

Job Description:

As a Customer Success Associate at Voya Financial, you will be responsible for building and maintaining strong relationships with our customers to ensure their satisfaction and continued success with our products and services. You will serve as the primary point of contact for customers, addressing any inquiries, issues, or concerns they may have in a timely and efficient manner. In addition, you will work closely with internal teams to coordinate and deliver on customer requests, ensuring a seamless experience for all parties involved.

Responsibilities: - Develop and maintain strong relationships with customers to understand their needs and goals - Proactively communicate with customers to provide updates, answer questions, and address any issues - Collaborate with internal teams to coordinate and deliver on customer requests - Conduct regular check-ins with customers to gather feedback and identify areas for improvement - Analyze customer data and feedback to identify trends and opportunities for enhancing the customer experience - Assist with onboarding new customers and providing training as needed - Participate in team meetings and brainstorming sessions to contribute ideas for improving customer success strategies

Requirements: - Bachelor's degree in Business Administration or related field - 3 years of experience in a customer-facing role - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Dedication to providing excellent customer service - Strong negotiation skills - Demonstrated ability to multitask and prioritize tasks effectively - Proficiency in MS Office and CRM software - Experience in the financial services industry is a plus

Personality traits: Dedicated, hardworking Soft skills: Teamwork, negotiation

Benefits: - Joining bonus - Life insurance - Travel opportunities

Working environment: At Voya Financial, we are committed to paving the way for diversity and inclusivity, creating a culture of belonging where all employees feel valued and respected. Our team is dedicated to fostering a supportive and collaborative work environment where every individual has the opportunity to succeed.

Deadline to apply: 2024-06-26

Equal Opportunity Statement: Voya Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.