Customer Success Manager

Job Description:

Trinity Industries is seeking a part-time Customer Success Manager to join our team in Zurich, Kanton Zurich, CH. As a Customer Success Manager, you will be responsible for establishing strong relationships with our clients and ensuring their ongoing satisfaction with our products and services.

Responsibilities: - Build and maintain strong relationships with key customers - Understand customer needs and objectives to develop strategies for success - Monitor customer usage and adoption of our products - Provide training and support to customers as needed - Collaborate with internal teams to address customer issues and improve overall customer experience - Identify opportunities for upselling and cross-selling to existing customers - Track and report on key customer success metrics - Act as the voice of the customer within the organization

Requirements: - 5 years of experience in customer success or a related field - Reliable and dedicated personality traits - Creativity and leadership skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Bachelor's degree in business or a related field

Benefits: - Gym membership - Remote work flexibility - Company equipment

Working Environment: At Trinity Industries, we empower our employees to take ownership and make impactful decisions. We value creativity, leadership, and a strong dedication to customer success.

Equal Opportunity Statement: Trinity Industries is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.