Customer Success Manager

Job Description:

Kohl’s is seeking a part-time Customer Success Manager to join our team in Bern, Kanton Bern, CH. As a mid-to-senior level professional with at least 8 years of experience in customer success, you will be responsible for building strong relationships with our customers to ensure their success and satisfaction with our products and services.

Responsibilities: - Develop and maintain strong relationships with customers, acting as their primary point of contact - Understand customer needs and provide solutions to meet those needs - Proactively monitor customer usage and satisfaction, identifying opportunities for upselling and cross-selling - Collaborate with internal teams, such as sales and product development, to ensure customer needs are met - Provide training and support to customers as needed - Analyze data to track customer success metrics and make data-driven decisions - Act as an advocate for the customer within the company, representing their needs and concerns - Handle customer escalations and resolve any issues in a timely and effective manner - Stay up-to-date on industry trends and best practices in customer success

Requirements: - 8+ years of experience in customer success or a related field - Resilient and energetic personality traits - Strong decision-making and persuasion skills - Excellent communication and relationship-building skills - Ability to work independently and as part of a team - Experience with CRM software and data analysis tools - Bachelor's degree in business, marketing, or a related field (preferred)

Benefits: - Retirement plan - Company transportation - Gym membership

Working Environment: At Kohl’s, we encourage curiosity and questioning to fuel innovation and growth. We foster a collaborative and inclusive work environment where employees are empowered to take ownership of their work and make a real impact on the company.

Equal Opportunity Statement: Kohl’s is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.