Customer Success Manager

Job Description:

Xcel Energy is seeking a dedicated and driven Customer Success Manager to join our team in Bern, Kanton Bern, CH. As a mid-to-senior level professional with at least 6 years of experience, you will be responsible for ensuring the success and satisfaction of our customers.

Responsibilities: - Develop and maintain strong relationships with key customers to understand their needs and foster ongoing engagement - Act as the primary point of contact for customer inquiries, issues, and escalations - Collaborate with internal teams to ensure successful implementation and utilization of our products and services - Identify areas for improvement and work proactively to address customer challenges - Develop and implement strategies to increase customer retention and satisfaction - Monitor and analyze customer data to identify trends and opportunities for growth - Provide regular reports and updates to management on customer success metrics

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Proven experience in a customer success or account management role - Strong communication and negotiation skills - Innovative mindset with the ability to think outside the box - Ability to work independently and as part of a team in a fast-paced environment - Proficiency in CRM software and Microsoft Office suite - Ability to travel as needed

Benefits: - Remote work flexibility - Parental leave - Paid sick leave

Working Environment: Join a dynamic team at Xcel Energy where you can achieve success in a high-energy workplace focused on delivering impactful results. Our collaborative environment encourages growth and innovation, giving you the opportunity to make a real difference for our customers.

Equal Opportunity Statement: Xcel Energy is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to create a positive and supportive environment for all employees, customers, and partners.

Deadline to apply: June 29, 2024

Don't miss the opportunity to join our team and help drive customer success at Xcel Energy! Apply now.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.