Customer Success Manager

Job Description:

Jacobs Engineering Group is seeking a part-time Customer Success Manager to join our team in Basel, Kanton Basel Landschaft, CH. As an Associate Level position, we are looking for a candidate with at least 5 years of experience in a customer-facing role. The ideal candidate will be energetic, hardworking, and possess strong soft skills such as cooperation and leadership.

Responsibilities: - Manage and build relationships with key customers to ensure their success and satisfaction with our products and services - Collaborate with internal teams to ensure timely delivery of products and solutions that meet customer needs - Conduct regular check-ins with customers to gather feedback and address any issues or concerns - Identify opportunities for upselling and cross-selling to drive revenue growth - Develop and implement customer success strategies to drive customer retention and loyalty - Act as the main point of contact for customer inquiries and escalations

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - 5+ years of experience in a customer success or account management role - Excellent communication and interpersonal skills - Strong problem-solving abilities and a customer-focused mindset - Ability to work independently and as part of a team - Proficiency in CRM software and Microsoft Office suite

Benefits: - Training & professional development opportunities to enhance skills and knowledge - Travel opportunities to visit customers and attend industry events - Company equipment provided for work purposes

Working Environment: Join a team that leads the industry through cutting-edge ideas and solutions. Work in a collaborative and innovative environment where your ideas are valued and opportunities for growth are plentiful.

Equal Opportunity Statement: Jacobs Engineering Group is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to apply: 2024-07-04. Apply now to be considered for this exciting opportunity at Jacobs Engineering Group.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.