Customer Success Officer

Job Description:

Roche Holding AG is seeking a part-time Customer Success Officer to join our team in Basel, Switzerland. As a Customer Success Officer, you will be responsible for ensuring the satisfaction and success of our customers by providing exceptional service and support. This role is ideal for an individual with a passion for customer service and a proactive approach to problem-solving.

Responsibilities: - Develop and maintain strong relationships with customers to ensure their needs are met and issues are resolved in a timely manner - Serve as the main point of contact for customer inquiries, feedback, and support requests - Collaborate with internal teams to address customer concerns and provide solutions to enhance customer satisfaction - Monitor customer usage and feedback to identify opportunities for improvement and proactive engagement - Maintain accurate records of customer interactions and feedback to track trends and identify areas for improvement - Provide product demonstrations and training to customers to ensure they are maximizing the value of our products and services

Requirements: - Minimum of 2 years of experience in a customer-facing role - Excellent communication and interpersonal skills - Strong problem-solving abilities and a proactive approach to customer service - Ability to work independently and as part of a team - Creativity and persuasion skills to engage customers and drive adoption - Reliable and professional work ethic - Proficiency in Microsoft Office and CRM software - Fluent in English, additional languages are a plus

Benefits: - Medical coverage - Company equipment - Free accommodation

Working Environment: At Roche Holding AG, we strive to cultivate leaders who foster inclusivity and mentorship. Our team is dedicated to providing a supportive and collaborative work environment where every team member has the opportunity to grow and succeed.

Equal Opportunity Statement: Roche Holding AG is an equal opportunity employer and we value diversity in our workforce. We encourage all qualified individuals to apply, regardless of race, gender, religion, sexual orientation, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.