Customer Success Representative

Job Description:

Mammut Sports Group AG is seeking a part-time Customer Success Representative to join our team in Zurich, Switzerland. As an Entry Level position, we are looking for individuals with a strong work ethic and a commitment to providing excellent customer service.

Responsibilities: - Manage customer inquiries via phone, email, and online chat - Provide product information and assistance to customers - Resolve customer complaints and issues in a timely and professional manner - Coordinate with other departments to ensure customer satisfaction - Identify opportunities for upselling and cross-selling products - Maintain accurate records of customer interactions and transactions

Requirements: - No prior experience required - Hardworking and reliable individual with a strong commitment to customer service - Critical thinking skills to problem-solve and find effective solutions for customers - Leadership skills to take initiative and go above and beyond to meet customer needs - Excellent communication skills in both English and German - Ability to work in a fast-paced environment and prioritize tasks effectively

Benefits: - Company equipment provided - Life insurance coverage - Joining bonus for new employees - Opportunities for professional development and growth within the company

Working Environment: At Mammut Sports Group AG, we foster a culture of innovation and efficiency by harnessing technology to drive our business forward. You will be part of a dynamic team dedicated to providing the best possible customer experience.

Equal Opportunity Statement: Mammut Sports Group AG is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

Deadline to apply: June 1, 2024

If you meet the requirements and are interested in joining our team as a Customer Success Representative, please submit your application before the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.