Customer Success Representative

Job Description:

Fidelity National Financial is seeking a Customer Success Representative to join our team in Lausanne, Vaud, CH. In this part-time, entry-level role, the successful candidate will be responsible for ensuring customer satisfaction and retention by providing exceptional support and assistance to our clients.

Responsibilities: - Build and maintain relationships with customers to ensure their needs are met and issues are resolved in a timely manner - Proactively reach out to customers to gather feedback and address any concerns they may have - Collaborate with internal teams to streamline processes and improve overall customer experience - Provide training and support to customers on how to use our products and services - Act as a liaison between customers and other departments within the company

Requirements: - 1 year of customer service experience - Independent and reliable with the ability to work effectively both independently and as part of a team - Strong negotiation skills to effectively address customer concerns and find mutually beneficial solutions - Excellent communication skills and the ability to build rapport with customers - Remote work experience is a plus - Must have access to reliable transportation

Benefits: - Remote work flexibility - Paid Time Off (PTO) - Company transportation

Working Environment: At Fidelity National Financial, we strive for excellence and uphold high standards in all endeavors. We are dedicated to providing a supportive and inclusive work environment where all employees are valued and given the opportunity to succeed.

Deadline to apply: June 29, 2024

Equal Opportunity Statement: Fidelity National Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other basis protected by applicable law. All qualified applicants will receive consideration for employment without regard to any of the above factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.