Customer Success Representative

Job Description:

Sherwin-Williams is seeking a dedicated and independent Customer Success Representative to join our team in Geneva, Kanton Genf, Switzerland. As a part-time Associate Level position, this role requires a minimum of 3 years of experience in customer service or a related field. The ideal candidate will possess a passion for providing exceptional customer service, along with strong communication and problem-solving skills.

Responsibilities: 1. Build and maintain strong relationships with customers through proactive communication and support. 2. Manage customer inquiries and provide timely and accurate responses via phone, email, and other communication channels. 3. Collaborate with internal teams to resolve customer issues and ensure customer satisfaction. 4. Identify opportunities for product or service improvement based on customer feedback. 5. Assist with onboarding new customers and provide training and support as needed. 6. Monitor customer accounts and identify opportunities for upselling or cross-selling products. 7. Track customer success metrics and provide regular reports to management. 8. Stay informed about industry trends and best practices to continuously improve customer success strategies.

Requirements: 1. Minimum of 3 years of experience in customer service or a related field. 2. Strong communication skills and ability to build rapport with customers. 3. Ability to work independently and prioritize tasks effectively. 4. Innovative mindset with a focus on continuous improvement. 5. Adaptability to changing customer needs and market conditions. 6. Proficiency in Microsoft Office and CRM software. 7. Bachelor's degree in Business Administration or a related field preferred.

Benefits: - Travel opportunities for training and conferences. - Relocation allowance for eligible candidates. - Gym membership to promote employee well-being. - Health and wellness initiatives to prioritize employee well-being.

Equal Opportunity Statement: Sherwin-Williams is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applications from candidates of all backgrounds and strive to create a culture of respect and support for everyone on our team.

Deadline to apply: July 22, 2024

If you meet the qualifications and are excited about the opportunity to join Sherwin-Williams as a Customer Success Representative in Geneva, Kanton Genf, Switzerland, we encourage you to apply by the deadline.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.