Remote Customer Success Specialist

Job Description:

We are looking for a Remote Customer Success Specialist to join our team at CST Brands, a leading company in the retail industry located in Lausanne, Vaud, Switzerland. This part-time position at the Associate Level requires a minimum of 4 years of experience in customer service or a related field. As a Remote Customer Success Specialist, you will be responsible for providing exceptional customer support to our clients through various communication channels such as phone, email, and chat.

Responsibilities: - Build strong relationships with customers to ensure their satisfaction and loyalty to our brand - Provide expert assistance and guidance to customers regarding our products and services - Resolve customer issues in a timely and professional manner - Proactively identify and address customer needs and concerns - Collaborate with other departments to improve products and services based on customer feedback - Maintain accurate records of customer interactions and transactions - Meet individual and team KPIs related to customer satisfaction and retention

Requirements: - Motivated individual with a strong work ethic - Reliable and able to work independently - Excellent communication skills - Strong attention to detail and problem-solving abilities - Emotional intelligence and the ability to empathize with customers - Proficiency in using customer service software and tools - Experience in retail or e-commerce is a plus

Benefits: - Dental insurance coverage - Free accommodation during company-related travel - Paid overtime opportunities

Working Environment: As a Remote Customer Success Specialist at CST Brands, you will have the opportunity to align your work with a greater purpose by contributing to our meaningful mission of providing exceptional service to our customers. You will work in a supportive and collaborative environment that values your contributions and encourages professional growth.

Deadline to Apply: Please submit your application by May 18, 2024.

Equal Opportunity Statement: CST Brands is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We celebrate diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.