Customer Success Specialist

Job Description:

Norfolk Southern is seeking a dedicated and passionate Customer Success Specialist to join our team in Geneva, Kanton Genf, Switzerland. As a Customer Success Specialist, you will be responsible for ensuring the satisfaction and success of our customers by providing exceptional support and service.

Responsibilities: - Build and maintain strong relationships with customers to understand their needs and goals - Provide timely and effective responses to customer inquiries and issues - Conduct product demonstrations and training sessions to educate customers on our offerings - Collaborate with internal teams to advocate for customer needs and drive product improvements - Analyze customer data and feedback to identify trends and opportunities for improvement - Develop and execute customer success strategies to drive retention and growth - Monitor customer health and proactively address any potential issues or concerns - Prepare and deliver presentations to customers highlighting the value of our products and services

Requirements: - Bachelor's degree in Business, Marketing, or related field - 1+ years of experience in customer service or account management - Excellent communication and interpersonal skills - Strong persuasion and presentation skills - Ability to thrive in a fast-paced and dynamic environment - Proficiency in Microsoft Office and CRM software - Ability to work independently and as part of a team

Benefits: - Dental insurance - Vision insurance - Free food

Working Environment: At Norfolk Southern, we embrace a culture that challenges norms and encourages bold thinking. Our team is dedicated to driving customer success and innovation in the transportation industry.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Norfolk Southern is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We are committed to diversity and inclusion in the workplace and encourage individuals from all backgrounds to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.