Customer Success Specialist

Job Description:

We are looking for a part-time Customer Success Specialist to join our team at Kraft Heinz in Geneva, CH. As a Customer Success Specialist, you will be responsible for managing and nurturing customer relationships to ensure their success with our products and services. You will act as a liaison between the customer and our internal teams to identify and address any issues or concerns they may have.

Responsibilities: - Build and maintain strong, long-lasting customer relationships - Proactively reach out to customers to ensure they are satisfied with our products and services - Identify customer needs and help them achieve their goals with our products - Collaborate with internal teams to address customer issues and provide solutions - Provide training and support to customers on how to use our products effectively - Track customer interactions and feedback to identify trends and areas for improvement - Monitor customer usage data to identify at-risk customers and develop strategies to retain them - Conduct regular check-ins with customers to ensure their ongoing satisfaction and success - Stay up-to-date on industry trends and best practices in customer success

Requirements: - 3 years of experience in customer success or a similar role - Motivated and resourceful with a proactive approach to problem-solving - Strong creative thinking and decision-making skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Experience with customer relationship management (CRM) software is a plus - Fluency in English and German is preferred

Benefits: - Visa sponsorship for eligible candidates - Life insurance coverage - Free food and beverages at the office

Working Environment: At Kraft Heinz, we thrive in a culture that embraces change and responds resiliently to challenges. We encourage our employees to think outside the box, take risks, and innovate to drive success for our customers and our company.

Deadline to apply: June 29, 2024

Equal Opportunity Statement: Kraft Heinz is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.