Customer Success Specialist

Job Description:

As a Customer Success Specialist at Mutual of Omaha Insurance, you will be responsible for building and maintaining strong relationships with our customers to ensure their satisfaction and retention. You will act as the primary point of contact for customers, addressing their needs, resolving issues, and providing solutions to enhance their overall experience with our company.

Responsibilities: - Serve as the main point of contact for customers, addressing their inquiries, concerns, and requests in a timely and professional manner - Build and maintain strong relationships with customers to understand their needs and provide personalized solutions - Proactively reach out to customers to ensure their satisfaction and identify opportunities for upselling or cross-selling products and services - Collaborate with internal teams to resolve customer issues and improve overall customer experience - Analyze customer feedback and data to identify trends and areas for improvement - Provide product demonstrations and training to customers to maximize their use and satisfaction with our products - Monitor customer accounts to ensure timely payments and renewals - Stay informed about industry trends and best practices to continuously improve customer success strategies

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - 1+ years of experience in customer service or account management - Excellent communication and interpersonal skills - Motivated and dedicated to providing exceptional customer service - Ability to adapt to changing priorities and work in a fast-paced environment - Strong time management skills and ability to prioritize tasks effectively

Personality traits: - Motivated - Dedicated

Soft skills: - Adaptability - Time management

Benefits: - Employee discounts - Retirement plan - Remote work flexibility

Working environment: - Build strong connections, treating colleagues like an extended family.

Deadline to apply: June 29, 2024

Equal Opportunity Statement: Mutual of Omaha Insurance is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.