Remote Customer Success Specialist

Job Description:

We are seeking a Remote Customer Success Specialist to join our team at Mikron Group. This position is part-time and is based in Lausanne, Vaud, CH. The ideal candidate will have at least 2 years of experience in customer success or a related field.

Responsibilities: - Build strong relationships with customers to understand their needs and goals - Provide excellent customer service and support through various channels such as email, phone, and chat - Proactively reach out to customers to ensure they are satisfied with our products and services - Collaborate with internal teams to resolve customer issues and improve the customer experience - Identify opportunities to upsell or cross-sell products and services to customers - Analyze customer data to identify trends and make recommendations for improving customer success - Create and maintain documentation for customer success processes

Requirements: - Passionate and confident personality - Excellent communication skills - High emotional intelligence - 2+ years of experience in customer success or a related field - Ability to work independently and as part of a team - Proficiency with Microsoft Office and CRM software - Bachelor's degree in a relevant field is a plus

Benefits: - Relocation allowance - Life insurance - Paid Time Off (PTO)

Working Environment: At Mikron Group, we provide a flexible working environment that adapts to change with speed and efficiency. We value collaboration, creativity, and innovation in our team members.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: Mikron Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to creating a diverse and inclusive workplace for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.