Remote Customer Support Assistant

Job Description:

Apache is seeking a Remote Customer Support Assistant to join our team in Geneva, Kanton Genf, Switzerland. This part-time position at the Associate Level requires a minimum of 3 years of experience in customer support or a related field. As a Remote Customer Support Assistant, you will be responsible for providing excellent customer service to our clients, assisting them with any inquiries or issues they may have.

Responsibilities: - Responding to customer inquiries via email, phone, or chat in a timely and professional manner - Troubleshooting technical issues and escalating complex problems to the appropriate team members - Providing product information and guidance to customers - Maintaining accurate records of customer interactions and transactions - Collaborating with the sales and marketing teams to ensure a seamless customer experience - Identifying opportunities for process improvements and implementing innovative solutions - Keeping up to date with product knowledge and industry trends

Requirements: - Hardworking and driven individual who is committed to providing exceptional customer support - Excellent people management skills with the ability to effectively communicate and build relationships with customers - Strong problem-solving abilities and a proactive attitude towards finding solutions - Proficiency in using customer support tools and software - Ability to work independently and manage your time effectively - Experience working remotely and a high level of self-motivation - Bachelor's degree in a related field is preferred

Benefits: - Paid overtime - Company-provided equipment for remote work - Relocation allowance for eligible candidates

Working Environment: Join a dynamic team that is at the forefront of the industry, constantly pushing boundaries with cutting-edge ideas and solutions. Apache values diversity, creativity, and innovation, and encourages employees to bring their unique perspectives and talents to the table.

Deadline to apply: June 7, 2024

Equal Opportunity Statement: Apache is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.