Customer Support Assistant - Work from home

Job Description:

Insight Enterprises is currently seeking a confident and hardworking Customer Support Assistant to join our team on a part-time basis. This position allows you to work from the comfort of your own home in Geneva, Kanton Genf, CH. As an Entry Level role, no prior experience is required, making it a great opportunity for those looking to kickstart their career in customer support.

Responsibilities: - Respond to customer inquiries via phone, email, and live chat in a timely and professional manner - Assist customers with product information, order processing, returns, and general support - Use negotiation skills to resolve customer complaints and issues, ensuring customer satisfaction - Collaborate with internal teams to escalate complex issues and provide feedback for process improvement - Manage time effectively to prioritize tasks and meet deadlines

Requirements: - Confident and hardworking attitude to deliver exceptional customer service - Strong negotiation skills to handle difficult situations with grace and empathy - Excellent time management skills to juggle multiple tasks effectively - Comfortable working in a remote environment, with access to a quiet workspace and high-speed internet connection - Fluent in English (additional languages a plus)

Benefits: - Company-provided equipment to ensure productivity from home - Paid Time Off (PTO) for a healthy work-life balance - Profit sharing opportunities for your contribution to company success

Working Environment: At Insight Enterprises, we value curiosity and questioning as drivers of innovation and growth. Our team culture encourages collaboration and continuous learning to foster personal and professional development.

Application Deadline: Please submit your application by 2024-05-11 to be considered for this opportunity.

Equal Opportunity Statement: Insight Enterprises is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, gender, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.