Remote Customer Support Associate

Job Description:

Hess is seeking a part-time Remote Customer Support Associate to join our team in Lausanne, Vaud, CH. As an entry-level position, no prior experience is necessary, making this an excellent opportunity for those looking to start their career in customer support.

Responsibilities: - Provide excellent customer service through various communication channels, including phone, email, and chat - Assist customers with inquiries, issues, and feedback in a timely and professional manner - Handle customer complaints and escalations with empathy and problem-solving skills - Maintain accurate and detailed records of customer interactions and transactions - Collaborate with team members to improve processes and customer satisfaction - Stay up-to-date on product knowledge and company policies to provide accurate information to customers

Requirements: - Energetic and adaptable personality traits to thrive in a fast-paced remote environment - Strong decision-making skills and ability to work effectively in a team setting - Excellent communication skills, both written and verbal - Basic computer skills and familiarity with customer support software - Must be fluent in English, additional languages are a plus

Benefits: - Disability insurance to ensure financial security in the event of unforeseen circumstances - Paid Time Off (PTO) for rest and relaxation - Company transportation to assist with commuting to and from work

Working Environment: At Hess, we are committed to promoting equality and fairness for all employees. We believe in creating a supportive and inclusive work environment where everyone has the opportunity to succeed.

Deadline to Apply: Don't miss the opportunity to join our team as a Remote Customer Support Associate. The deadline to apply is May 28, 2024.

Equal Opportunity Statement: Hess is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We actively promote diversity and inclusion in our workforce and encourage individuals from all backgrounds to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.