Customer Support Associate

Job Description:

Consolidated Edison is seeking a highly motivated and adaptable individual to join our team as a Customer Support Associate in Bern, Kanton Bern, CH. This is a part-time entry-level position with no prior experience required.

Responsibilities: - Provide exceptional customer service through various channels such as phone calls, emails, and live chat - Assist customers with inquiries, concerns, and technical issues regarding our products and services - Process orders, returns, and exchanges efficiently and accurately - Collaborate with other departments to resolve customer issues in a timely manner - Maintain comprehensive knowledge of products and services to effectively educate customers - Keep detailed records of customer interactions and transactions in the CRM system - Identify customer needs and provide solutions to enhance their overall experience

Requirements: - High school diploma or equivalent - Strong communication skills, both verbal and written - Ability to analyze data and make informed decisions - Persuasive ability to influence customer behavior and promote products - Proficiency in Microsoft Office and CRM software - Adaptability to work in a fast-paced environment and handle multiple tasks simultaneously - Meticulous attention to detail and accuracy

Personality Traits: - Adaptable: Ability to adjust to changing circumstances and remain effective in various situations - Motivated: Driven to succeed and exceed customer expectations

Soft Skills: - Persuasion: Ability to influence customer behavior and guide them towards solutions - Analysis: Capability to dissect data and draw meaningful insights for decision-making

Benefits: - Vision insurance - Paid Time Off (PTO) - Travel opportunities

Working Environment: Join a team that embraces a culture of challenging norms and encouraging bold thinking. We provide a supportive and dynamic work environment where your input and creativity are valued.

Deadline to Apply: June 10, 2024

Equal Opportunity Statement: Consolidated Edison is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone is welcome.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.