Customer Support Associate

Job Description:

Hamilton Company is seeking a part-time Customer Support Associate to join our team in Bern, Kanton Bern, Switzerland. The ideal candidate for this Associate Level position should have at least 4 years of experience in customer support or a related field.

Responsibilities: - Provide exceptional customer support via phone, email, and chat - Resolve customer inquiries and issues in a timely and professional manner - Maintain a high level of product knowledge to effectively assist customers - Collaborate with other departments to ensure customer satisfaction - Analyze customer feedback to identify opportunities for improvement - Assist with sales and marketing initiatives as needed

Requirements: - Strong communication skills and ability to work well in a team environment - Adaptability to changing priorities and customer needs - Energetic attitude and willingness to go above and beyond for customers - Strong analytical skills to solve complex customer problems - Negotiation skills to resolve conflicts and find solutions - Proven track record of providing excellent customer service - Proficiency in Microsoft Office Suite and CRM software

Benefits: - Retirement plan - Paid overtime - Disability insurance - Opportunities for career growth and advancement - Competitive salary and benefits package

Working Environment: At Hamilton Company, we embrace a culture that challenges norms and encourages bold thinking. Our team is dedicated to providing the best possible customer support experience and working together to achieve our goals.

Deadline to Apply: Please submit your application by July 14, 2024.

Equal Opportunity Statement: Hamilton Company is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.