Remote Customer Support Manager

Job Description:

INTL FCStone is seeking a talented and experienced Remote Customer Support Manager to join our dynamic team based in Lausanne, Vaud, Switzerland. This part-time position is ideal for someone with a mid-to-senior level of experience in customer support roles, with at least 8 years of relevant experience.

As a Remote Customer Support Manager, you will be responsible for managing a team of remote customer support agents, ensuring they deliver excellent service to our clients. This includes overseeing the day-to-day operations, providing guidance and training to team members, and resolving escalated customer issues. You will also be responsible for monitoring performance metrics, analyzing data, and implementing strategies to improve overall customer satisfaction.

We are looking for a candidate who is resilient and dedicated, with a strong attention to detail and excellent teamwork skills. The ideal candidate will have a track record of success in customer support roles, with a proven ability to lead a team to success.

In addition to a competitive salary, INTL FCStone offers profit sharing, Paid Time Off (PTO), and free food for employees. Our working environment is one that transcends borders, promoting collaboration on a global scale.

If you have a passion for customer service and thrive in a fast-paced, global environment, we want to hear from you. Apply now to join our team as a Remote Customer Support Manager.

Equal Opportunity Statement: INTL FCStone is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.