Remote Customer Support Manager

Job Description:

Franklin Resources is seeking a dynamic Remote Customer Support Manager to join our team in Lausanne, CH. As a part-time position at a Mid-to-Senior Level, the Remote Customer Support Manager will be responsible for managing the customer support team to ensure high levels of customer satisfaction and retention.

Responsibilities: 1. Oversee and manage a remote customer support team, including hiring, training, and performance evaluations. 2. Develop strategies to improve customer satisfaction and retention rates. 3. Monitor customer interactions and provide feedback and coaching to team members. 4. Collaborate with other departments to ensure a seamless customer experience. 5. Analyze customer support data to identify trends and make recommendations for improvement. 6. Handle escalated customer issues and provide resolutions in a timely manner. 7. Develop and implement customer support policies and procedures. 8. Stay up-to-date on industry trends and best practices in customer support.

Requirements: 1. 7+ years of experience in customer support or a related field. 2. Excellent communication and interpersonal skills. 3. Strong project management and decision-making abilities. 4. Hardworking and adaptable personality traits. 5. Ability to work independently and remotely. 6. Experience managing remote teams. 7. Bachelor's degree in business or a related field is preferred.

Benefits: - Joining Bonus - Training & professional development opportunities - Paid sick leave - Opportunities to give back to the community through corporate social responsibility initiatives

Equal Opportunity Statement: Franklin Resources is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified individuals are encouraged to apply.

Deadline to apply: 2024-06-29

If you are a motivated and experienced customer support professional looking for a rewarding part-time opportunity, we encourage you to apply for the Remote Customer Support Manager position at Franklin Resources today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.