Customer Support Manager

Job Description:

We are looking for a dedicated and experienced Customer Support Manager to join our team at ManpowerGroup in Zurich. As a Customer Support Manager, you will be responsible for overseeing a team of customer support representatives and ensuring the highest level of customer satisfaction. This is a part-time position at the Associate Level, requiring a minimum of 5 years of experience in a similar role.

Responsibilities: - Manage and supervise a team of customer support representatives - Develop and implement customer support policies and procedures - Monitor customer interactions and ensure timely and effective resolution of customer issues - Conduct regular performance evaluations and provide feedback and coaching to team members - Collaborate with other departments to improve customer service processes - Analyze customer data and feedback to identify trends and make recommendations for improvement - Handle escalated customer issues and provide personalized solutions - Track and report on key performance metrics to senior management

Requirements: - 5 years of experience in a customer support management role - Excellent communication and interpersonal skills - Strong leadership and team management abilities - Resourceful and hardworking - Ability to conduct research and analysis to identify customer needs and preferences - Proficiency in customer service software and tools - Bachelor's degree in Business Administration or a related field

Benefits: - Travel and spending expenses - Remote work flexibility - Training and professional development opportunities

Working Environment: At ManpowerGroup, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to providing exceptional customer support and continuously improving our services to meet the needs of our clients.

Deadline to Apply: July 14, 2024

Equal Opportunity Statement: ManpowerGroup is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.