Customer Support Manager

Job Description:

We are looking for a part-time Customer Support Manager to join our team at Lennar in Basel, Kanton Basel Landschaft, CH. As a Mid-to-Senior Level professional with at least 6 years of experience in customer support, you will be responsible for managing a team of customer support representatives to ensure the highest level of customer satisfaction.

Responsibilities: - Manage and lead a team of customer support representatives - Train and develop team members to enhance their skills and performance - Develop and implement strategies to improve customer support processes and procedures - Monitor and analyze customer feedback to identify areas for improvement - Handle escalated customer inquiries and complaints - Collaborate with other departments to ensure a seamless customer experience - Conduct performance evaluations and provide feedback to team members - Develop and maintain relationships with key customers

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in a customer support management role - Strong leadership skills with the ability to motivate and inspire team members - Excellent communication and interpersonal skills - Hardworking and adaptable with a strong attention to detail - Problem-solving skills with the ability to think critically and make decisions - Proficient in Microsoft Office Suite and CRM software

Benefits: - Training & professional development opportunities - Remote work flexibility - Joining Bonus

Working Environment: At Lennar, we foster a working environment that cultivates a sense of ownership and responsibility at every level. We encourage our employees to take initiative, collaborate with others, and contribute to the success of the company.

Deadline to Apply: July 22, 2024

Equal Opportunity Statement: Lennar is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.