Customer Support Manager - Work from home

Job Description:

We are looking for a dedicated and motivated Customer Support Manager to join our team at Public Service Enterprise Group. As a part-time position that allows for remote work from home, this role requires an individual with excellent communication skills and a passion for providing outstanding customer service.

Responsibilities: - Manage a team of customer support representatives - Handle escalated customer inquiries and resolve issues in a timely manner - Develop and implement customer service policies and procedures - Monitor team performance and provide coaching and feedback as needed - Collaborate with other departments to ensure customer satisfaction - Analyze customer feedback and data to identify areas for improvement - Maintain a positive and professional attitude in all customer interactions

Requirements: - Bachelor's degree in business administration or a related field - Minimum of 8 years of experience in customer service - Strong leadership skills and the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Proficiency in Microsoft Office and CRM software - Strong problem-solving skills and the ability to think strategically - Persuasion skills and adaptability to changing priorities

Personality Traits: - Dedicated - Motivated

Soft Skills: - Persuasion - Adaptability

Benefits: - Parental leave - Visa sponsorship - Joining bonus

Working Environment: At Public Service Enterprise Group, we strive to spark creativity and motivation in an environment that inspires greatness. We value collaboration, innovation, and diversity.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Public Service Enterprise Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.