Customer Support Manager - Work from home

Frontier Communications is seeking a dedicated and passionate Customer Support Manager to join our team on a part-time basis. This role will allow you to work remotely from home, providing support to our customers located in Geneva, Kanton Genf, CH.

As a Customer Support Manager, you will be responsible for managing a team of customer support representatives, ensuring that our customers receive exceptional service at all times. Your duties will include:

- Overseeing the daily operations of the customer support team - Setting performance goals and metrics for the team - Training and developing team members to enhance their skills - Resolving escalated customer issues in a timely and professional manner - Monitoring customer feedback and implementing improvements to enhance the customer experience - Collaborating with other departments to address customer needs and concerns

To be successful in this role, you must have at least 8 years of experience in customer support or a related field, with a proven track record of managing a team. You must also possess innovative thinking and strong emotional intelligence to effectively address customer needs and concerns.

In return for your hard work and dedication, Frontier Communications offers training and professional development opportunities, as well as travel and spending expenses. Additionally, there is a joining bonus available for successful candidates.

At Frontier Communications, we prioritize understanding and empathy in all interactions with our customers. We believe that by fostering a supportive and inclusive working environment, we can better serve our customers and create a positive experience for all.

If you are a qualified candidate with the required experience and skills, we encourage you to apply by the deadline of July 12, 2024. Frontier Communications is an equal opportunity employer and welcomes applicants from all backgrounds to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.