Customer Support Officer

Job Description:

We are looking for a driven and energetic Customer Support Officer to join our team at Hormel Foods in Bern, Kanton Bern, CH. As a part-time Associate Level employee, you will be responsible for providing exceptional customer support to our clients.

Responsibilities: 1. Handling incoming customer inquiries via phone, email, or chat in a professional and timely manner. 2. Resolving customer complaints and issues effectively and efficiently. 3. Providing product information, pricing, and availability to customers. 4. Processing orders and coordinating shipments with our logistics team. 5. Maintaining accurate customer records and updating information in the database. 6. Collaborating with the sales team to ensure customer satisfaction and retention. 7. Assisting with special projects and initiatives as needed.

Requirements: 1. Minimum of 2 years of experience in customer support or a related field. 2. Strong presentation and communication skills. 3. Ability to work independently and as part of a team. 4. Excellent problem-solving skills and attention to detail. 5. Proficiency in Microsoft Office and CRM software. 6. Ability to multitask and prioritize in a fast-paced environment.

Benefits: 1. Travel and spending expenses covered. 2. Joining bonus upon successful completion of probationary period. 3. Employee discounts on Hormel Foods products.

Working Environment: At Hormel Foods, we believe in cultivating leaders who foster inclusivity and mentorship. You will have the opportunity to grow and develop your skills in a supportive and collaborative environment.

Deadline to Apply: Please submit your application by May 28, 2024.

Equal Opportunity Statement: Hormel Foods is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We value diversity and inclusion in our workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.