Remote Customer Support Officer

Job Description:

CSX is seeking a dedicated Remote Customer Support Officer to join our team in Geneva, Kanton Genf, CH. This part-time position is perfect for individuals looking to gain valuable experience in a dynamic customer service role.

Responsibilities: - Provide excellent customer support via email, phone, and chat - Assist customers with inquiries, concerns, and technical issues - Troubleshoot problems and provide timely solutions - Document all customer interactions and resolutions - Collaborate with team members to ensure a seamless customer experience - Meet and exceed customer satisfaction goals - Stay up-to-date on product knowledge and industry trends - Adhere to company policies and procedures

Requirements: - Strong communication skills - Excellent problem-solving abilities - Resourceful and hardworking attitude - Ability to manage time effectively - Experience working in a team-oriented environment - High school diploma or equivalent - Proficiency in Microsoft Office suite - Fluent in English (additional languages a plus)

Benefits: - Paid Time Off (PTO) - Paid sick leave - Joining Bonus

Working Environment: At CSX, we strive for a harmonious workplace where collaboration and respect prevail. We believe in creating a supportive environment where employees can thrive and grow.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: CSX is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.