Customer Support Officer - Work from home

Job Description: Lam Research, a leading semiconductor equipment manufacturer, is seeking a dedicated and energetic Customer Support Officer to join our team on a part-time basis. This role will allow you to work from the comfort of your own home in Lausanne, Vaud, CH, providing customer support services to our clients.

Responsibilities: 1. Provide excellent customer support via phone and email, addressing inquiries, troubleshooting technical issues, and resolving complaints in a timely and professional manner. 2. Collaborate with cross-functional teams to ensure customer needs are met and issues are resolved efficiently. 3. Maintain accurate records of customer interactions and transactions in our CRM system. 4. Assist in developing customer support policies and procedures to improve service quality and efficiency. 5. Stay up-to-date on product knowledge and industry trends to provide accurate and relevant information to customers. 6. Proactively identify areas for improvement in the customer support process and recommend solutions.

Requirements: 1. Minimum of 2 years of experience in a customer support role. 2. Excellent communication skills, both verbal and written. 3. Strong decision-making skills and the ability to prioritize tasks effectively. 4. Attention to detail and a high level of accuracy in data entry. 5. Ability to work independently and as part of a team in a fast-paced environment. 6. Proficiency in CRM software and Microsoft Office suite. 7. Bachelor's degree in a related field preferred.

Personality Traits: - Dedicated: Willing to go above and beyond to ensure customer satisfaction. - Energetic: Enthusiastic and motivated to provide top-notch customer support.

Soft Skills: - Decision-making: Ability to make informed decisions under pressure. - Attention to Detail: Thorough and meticulous in all aspects of work.

Benefits: - Profit sharing opportunities. - Disability insurance coverage. - Training and professional development opportunities.

Working Environment: Join a team that leads the industry through cutting-edge ideas and solutions. Collaborate with talented professionals in a dynamic and innovative work environment.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Lam Research is an equal opportunity employer and is committed to providing a workplace that is free from discrimination and harassment. We welcome and encourage diversity in our workforce and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.