Customer Support Officer - Work from home

Job Description:

Omnicom Group is currently seeking a part-time Customer Support Officer to work remotely from home in Lausanne, Vaud, CH. This position is entry-level and requires at least 1 year of experience in customer support or a related field. The ideal candidate will possess traits such as confidence and reliability, as well as soft skills including adaptability and people management.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer issues and complaints efficiently and effectively - Provide product information and guidance to customers - Document customer interactions and maintain accurate records - Collaborate with other team members to ensure excellent customer service - Continuously improve customer support processes and procedures - Stay up to date on product knowledge and industry trends - Meet or exceed customer satisfaction goals and metrics

Requirements: - 1 year of experience in customer support or a related field - Excellent communication skills - Strong problem-solving abilities - Ability to work independently and collaboratively in a virtual team environment - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent

Benefits: - Training & professional development opportunities - Paid overtime for exceeding performance goals - Vision insurance coverage

Working Environment: At Omnicom Group, we strive to spark creativity and motivation in an environment that inspires greatness. Our remote team members enjoy the flexibility of working from home while still being part of a supportive and collaborative company culture.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Omnicom Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We believe in creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.