Customer Support Representative

Job Description: As a Customer Support Representative at Implenia AG in Lausanne, Vaud, CH, you will be responsible for providing exceptional customer service to our clients. You will be the first point of contact for any customer inquiries, concerns, or complaints. Your primary goal will be to ensure customer satisfaction and maintain positive relationships with our clients.

Responsibilities: - Respond to customer inquiries via phone, email, or chat in a timely and professional manner - Assist customers with product information, pricing, and order status - Resolve customer complaints and issues efficiently and effectively - Maintain accurate records of customer interactions and transactions - Collaborate with other departments to address customer needs and provide solutions - Identify and escalate priority issues to the appropriate team members - Provide feedback to management on customer trends and common issues - Continuously strive to improve customer satisfaction and loyalty

Requirements: - 3 years of experience in customer support or a related field - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to work independently and as part of a team - Adaptable and dedicated with a positive attitude - Leadership and research skills - Proficiency in using customer support software and tools

Benefits: - Paid sick leave - Retirement plan - Free food

Working Environment: At Implenia AG, we strive to inject a sense of joy and vibrancy into the work environment. We believe in fostering a positive and inclusive workplace where all employees feel valued and appreciated.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Implenia AG is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are respected and valued for their unique perspectives and contributions.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.