Remote Customer Support Representative

Job Description: Auto-Owners Insurance is seeking a Remote Customer Support Representative to join our team. As a part-time entry-level position, this role will be based in Geneva, Kanton Genf, CH but will offer the flexibility of working remotely. We are looking for a confident and reliable individual with a strong ability in analysis and strategic planning to provide exceptional customer support to our clients.

Responsibilities: - Handle incoming customer inquiries via phone, email, or chat in a professional and courteous manner - Assist customers with policy questions, claims processing, and general inquiries - Troubleshoot and resolve customer issues efficiently and effectively - Update customer records and documentation accurately - Collaborate with other team members to ensure customer satisfaction - Provide feedback to management on customer trends and issues - Participate in training and development opportunities to enhance customer support skills

Requirements: - Strong communication skills, both written and verbal - Ability to prioritize and manage multiple tasks efficiently - Proficient in computer skills and experience with customer support software - High school diploma or equivalent required - No prior experience necessary, but a willingness to learn and grow in the role - Confidence and reliability in handling customer inquiries - Analytical mindset and ability to think strategically

Benefits: - Parental leave for eligible employees - Company-provided equipment for remote work - Free food offerings at company events and meetings

Working Environment: At Auto-Owners Insurance, we encourage calculated risk-taking to drive innovation and progress. Our team thrives in a collaborative and supportive environment where new ideas are welcomed and cultivated. We value diversity and inclusion in our workforce and strive to create a positive and inclusive work environment for all employees.

Deadline to Apply: 2024-06-10

Equal Opportunity Statement: Auto-Owners Insurance is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. We value diversity and inclusion in our workplace and are committed to creating a welcoming and inclusive environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.