Remote Customer Support Representative

The Remote Customer Support Representative at eBay will be responsible for providing exceptional customer service to resolve inquiries and issues from customers across various platforms. This position will require strong communication skills, problem-solving abilities, and the willingness to adapt to new technologies and processes.

Responsibilities: 1. Respond to customer inquiries through email, chat, or phone in a timely and professional manner. 2. Provide accurate and efficient solutions to customer issues, while ensuring a positive customer experience. 3. Utilize analytical skills to identify trends and patterns in customer concerns, and communicate these findings to the appropriate teams. 4. Collaborate with other departments to ensure seamless communication and resolution of customer issues. 5. Stay informed about eBay’s products, services, and policies in order to provide accurate information to customers. 6. Take ownership of customer concerns and follow through until resolution is achieved.

Requirements: 1. 1 year of customer service experience. 2. Resourceful and adaptable personality traits. 3. Strong analytical and innovative skills. 4. Excellent communication and interpersonal skills. 5. Ability to work independently and as part of a team. 6. Proficiency in using customer service software and tools. 7. High school diploma or equivalent.

Benefits: 1. Company transportation for employees. 2. Travel and spending expenses covered. 3. Life insurance coverage. 4. Health and wellness initiatives to prioritize employee well-being.

Equal Opportunity Statement: eBay is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. eBay is dedicated to providing equal opportunities for all individuals.

If you possess the above qualifications and are interested in joining eBay as a Remote Customer Support Representative, please submit your application by the deadline of June 29, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.