Customer Support Specialist

As a Customer Support Specialist at Eversource Energy in Geneva, Kanton Genf, CH, your primary responsibility will be to provide excellent customer service and support to our clients. In this part-time Associate Level position, you will use your hardworking and energetic personality traits to engage with customers and address their inquiries and concerns.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer complaints and issues effectively and efficiently - Maintain accurate records of customer interactions and transactions - Collaborate with other departments to ensure customer satisfaction - Identify and escalate priority issues to the appropriate team members - Stay up-to-date on company products and services to provide accurate information to customers

Requirements: - Minimum of 3 years of customer service experience - Excellent communication and interpersonal skills - Strong problem-solving abilities - Leadership qualities to take charge of customer interactions - Ability to work independently and as part of a team - Proficiency in Microsoft Office suite - Fluency in English and German required, additional languages a plus

Benefits: - Training and professional development opportunities to enhance your skills - Relocation allowance for eligible candidates - Travel and spending expenses covered for work-related trips

Working Environment: At Eversource Energy, we prioritize the growth and development of our employees. You will be supported in both your personal and professional development, with resources available to help you succeed in your role.

Deadline to Apply: Don't miss out on this exciting opportunity! The deadline to apply for the Customer Support Specialist position is May 11, 2024.

Equal Opportunity Statement: Eversource Energy is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees and applicants.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.