Customer Support Specialist

Job Description:

Swatch Group is seeking a motivated and hardworking Customer Support Specialist to join our team in Zurich. As a part-time Associate Level role, the Customer Support Specialist will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: - Respond to customer inquiries via phone, email, and live chat in a timely and professional manner - Handle customer complaints and provide appropriate solutions - Assist customers with product information, orders, and returns - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to resolve customer issues efficiently - Identify and escalate priority issues to the appropriate team members - Provide feedback to improve customer satisfaction and retention - Stay up-to-date on product knowledge and company policies

Requirements: - Bachelor's degree or equivalent experience - 3 years of customer support experience - Excellent communication skills - Strong problem-solving abilities - Ability to work independently and in a team environment - Adaptability and flexibility in a fast-paced work environment - Project management skills - Proficiency in Microsoft Office suite - Experience with CRM software is a plus

Benefits: - Training & professional development opportunities - Vision insurance coverage - Gym membership reimbursement - Positive and encouraging working environment that values autonomy and independence

Equal Opportunity Statement: Swatch Group is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: July 4, 2024

Join our team and be a part of a dynamic and innovative company that values its employees and their contributions to our success. Apply now to become a Customer Support Specialist at Swatch Group!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.