Customer Support Specialist

Job Description:

We are looking for a dedicated and adaptable Customer Support Specialist to join our team at Sika AG in Lausanne, Vaud, CH. As part of the Customer Support team, you will be responsible for providing exceptional customer service and support to our clients. This is a part-time position at the Associate Level with a requirement of at least 3 years of experience in a similar role.

Responsibilities: - Respond to customer inquiries and provide timely and accurate solutions - Troubleshoot and resolve customer issues via phone, email, or live chat - Maintain a high level of product knowledge to effectively assist customers - Collaborate with other departments to ensure customer needs are met - Document customer interactions and keep records of customer accounts - Act as a liaison between customers and other departments within the company - Continuously improve customer support processes and procedures

Requirements: - Excellent communication and interpersonal skills - Ability to adapt to a fast-paced and changing environment - Strong organizational and time management skills - Reliable and able to work independently - Experience with strategic planning and research - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business Administration or related field is preferred

Benefits: - Remote work flexibility - Company equipment provided - Vision insurance coverage

Working Environment: At Sika AG, we pride ourselves on providing a flexible work environment that adapts to change with speed and efficiency. We value our employees' well-being and offer opportunities for professional growth and development.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: Sika AG is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or any other protected characteristic. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.