Customer Support Specialist

Job Description:

Ingredion is seeking a part-time Customer Support Specialist to join our team in Bern, Kanton Bern, CH. As an Entry Level position, no prior experience is required, making this the perfect opportunity for those looking to start their career in customer support.

Responsibilities: 1. Provide exceptional customer service by responding to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Assist customers with product information, order placement, and issue resolution. 3. Maintain accurate records of customer interactions and transactions. 4. Collaborate with other teams to ensure customer satisfaction and resolve complex issues. 5. Stay up-to-date on product offerings and industry trends to provide knowledgeable support to customers.

Requirements: 1. Personality traits: We are looking for candidates who are reliable and confident in their abilities to provide excellent customer support. 2. Soft skills: Critical thinking skills are essential for problem-solving, and the ability to persuade customers effectively is crucial for success in this role. 3. Must have strong communication skills and be able to work well in a team environment. 4. Proficiency in Microsoft Office suite and CRM software is a plus.

Benefits: 1. Employee discounts on Ingredion products. 2. Profit sharing opportunities. 3. Paid overtime for additional hours worked.

Working Environment: At Ingredion, we thrive in an environment that embraces and navigates change seamlessly. Our team is dedicated to providing top-notch customer support and working together to achieve success.

Equal Opportunity Statement: Ingredion is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to Apply: July 14, 2024

We look forward to welcoming a Customer Support Specialist who shares our values of exceptional customer service and teamwork to join the Ingredion team in Bern. Apply today to start your journey with us!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.