Customer Support Specialist - Work from home

Job Description:

Belimo Holding AG is seeking a part-time Customer Support Specialist to join our team in Basel, Switzerland. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our clients while working from the comfort of your own home. This position is ideal for someone with at least 3 years of experience in a customer support role who is adaptable, independent, innovative, and has a strong attention to detail.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Troubleshoot and resolve customer issues and complaints - Process orders, returns, and exchanges - Collaborate with other team members to ensure customer satisfaction - Maintain accurate records of customer interactions and transactions - Provide product information and guidance to customers - Identify opportunities for process improvement and make recommendations to management - Stay up-to-date on product knowledge and industry trends

Requirements: - At least 3 years of experience in a customer support role - Adaptable and independent with a strong work ethic - Excellent communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Strong problem-solving skills - Attention to detail and accuracy - Proficiency in Microsoft Office and CRM software - Fluent in English; additional languages are a plus

Benefits: - Relocation allowance - Parental leave - Paid sick leave - Opportunities for professional development and growth

Working Environment: Belimo Holding AG is committed to environmental responsibility and sustainable practices. As a remote employee, you will be part of a team that values diversity, teamwork, and work-life balance.

Deadline to apply: May 11, 2024

Equal Opportunity Statement: Belimo Holding AG is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, sexual orientation, religion, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.