Customer Support Specialist - Work from home

Job description:

U.S. Bancorp, a leading financial services company, is seeking a dedicated and resourceful Customer Support Specialist to join our team. This is a part-time, entry-level position that offers the flexibility of working from home. We are looking for individuals who are driven, possess strong critical thinking skills, and excel in strategic planning.

Responsibilities: 1. Provide excellent customer support via phone, email, and chat channels. 2. Address customer inquiries, resolve complaints, and troubleshoot technical issues. 3. Collaborate with internal teams to escalate complex problems and ensure timely resolution. 4. Maintain accurate records of customer interactions and update customer information in the database. 5. Proactively identify opportunities to improve customer satisfaction and loyalty. 6. Participate in ongoing training and professional development activities to enhance skills and knowledge.

Requirements: 1. High school diploma or equivalent. 2. Strong communication skills and customer service orientation. 3. Ability to work independently and prioritize tasks effectively. 4. Proficiency in basic computer applications and software. 5. Availability to work flexible hours, including evenings and weekends.

Benefits: 1. Paid overtime for additional hours worked. 2. Remote work flexibility to accommodate personal and professional commitments. 3. Retirement plan options to help you save for the future.

Working environment: At U.S. Bancorp, we thrive in an environment that embraces and navigates change seamlessly. We value innovation, collaboration, and diversity in our workforce. Join us in shaping the future of financial services and making a meaningful impact on our customers' lives.

Deadline to apply: July 4, 2024

Equal Opportunity Statement: U.S. Bancorp is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.