Live Chat Associate

Job Description:

We are looking for a highly motivated and customer-focused Live Chat Associate to join our team at McDonald’s in Lausanne, Vaud. As a Live Chat Associate, you will be responsible for providing exceptional customer service through online chat interactions, addressing customer inquiries, resolving complaints, and delivering a positive experience for our customers.

Responsibilities: - Engage with customers in real-time through online chat to address their questions, concerns, and feedback - Provide accurate and timely information about our products, promotions, and services - Resolve customer complaints and issues in a professional and efficient manner - Assist customers with placing orders, navigating our website, and troubleshooting technical issues - Collaborate with other team members to ensure a seamless customer experience across all channels - Document customer interactions and feedback to improve our service and products - Meet or exceed performance metrics and goals set by management

Requirements: - 1 year of customer service experience - Excellent written communication skills in English and French - Resilient and hardworking with the ability to handle challenging customer interactions - Adaptability and attention to detail to multitask effectively in a fast-paced environment - Ability to work independently and as part of a team - Strong problem-solving skills and a positive attitude

Benefits: - Parental leave - Training and professional development opportunities - Company transportation for eligible employees

Working Environment: At McDonald’s, we believe in aligning our work with a greater purpose and contributing to a meaningful mission. As a Live Chat Associate, you will have the opportunity to support our commitment to providing exceptional customer service and enhancing the overall customer experience.

Equal Opportunity Statement: McDonald’s is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.