Live Chat Associate

Job Description:

JetBlue Airways is seeking a part-time Live Chat Associate to join our team in Basel, Kanton Basel Landschaft, CH. This entry-level position requires at least 1 year of experience in customer service or a related field. As a Live Chat Associate, you will be responsible for providing excellent customer service to JetBlue Airways passengers through our online chat platform.

Responsibilities: - Engage with customers in real-time through the live chat platform, assisting them with inquiries, reservations, and other requests - Provide accurate and timely information to customers regarding flight schedules, bookings, baggage policies, and other airline-related queries - Resolve customer issues and complaints in a professional and efficient manner - Collaborate with other team members to ensure seamless and consistent customer service across all communication channels - Identify opportunities for process improvement and escalate any technical issues to the appropriate team

Requirements: - Independent and adaptable individual with the ability to work efficiently in a fast-paced environment - Strong problem-solving and decision-making skills - Excellent written communication skills with a keen attention to detail - Ability to multitask and prioritize tasks effectively - Proficiency in computer systems and software, with the ability to quickly learn new tools and technologies

Benefits: - Disability insurance - Joining bonus - Free accommodation for eligible employees

Working Environment: At JetBlue Airways, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion and are committed to creating a supportive and inclusive work environment for all employees.

Deadline to apply: 2024-07-05

Equal Opportunity Statement: JetBlue Airways is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.