Live Chat Associate - Work from home

Job Description:

Navistar International is seeking a motivated and detail-oriented Live Chat Associate to join our team. This is a part-time, work-from-home position based in Lausanne, Vaud, Switzerland, with opportunities for advancement within the company. As an Entry Level position, no prior experience is required, making this an ideal opportunity for individuals looking to kickstart their career in customer service.

Responsibilities: - Engage with customers via live chat to provide information, support, and resolve any issues they may have - Work closely with team members to ensure a seamless customer experience - Utilize critical thinking skills to provide tailored solutions to customer inquiries - Monitor and respond to customer inquiries in a timely manner - Collaborate with colleagues worldwide, fostering a global village mentality - Maintain a positive and energetic attitude to create a welcoming atmosphere for customers - Assist in the strategic planning of live chat operations to improve efficiency and customer satisfaction - Keep detailed records of customer interactions and feedback

Requirements: - Hardworking and energetic personality traits - Strong communication skills, both written and verbal - Ability to think critically and problem-solve efficiently - Strong attention to detail and organizational skills - Comfortable working in a fast-paced environment - Proficiency in using live chat software and other customer service tools - Willingness to learn and adapt to new technologies - Must have access to a reliable internet connection and a quiet workspace - Must be fluent in English (knowledge of additional languages is a plus)

Benefits: - Vision insurance - Medical coverage - Disability insurance

Equal Opportunity Statement: Navistar International is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-07-04

If you meet the above requirements and are excited about the opportunity to work from home as a Live Chat Associate for Navistar International, we encourage you to apply before the deadline. Join our team and be part of a company that values collaboration, innovation, and employee development.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.