Live Chat Manager

Job Description:

We are currently seeking a part-time Live Chat Manager to join our team at O’Reilly Automotive in Lausanne, CH. As an Associate Level position, the ideal candidate will have at least 5 years of experience in customer service or a related field. This role requires an independent and confident individual who possesses excellent time management and persuasion skills.

Responsibilities: - Manage the live chat platform, responding to customer inquiries in a timely and professional manner - Provide exceptional customer service, resolving issues and answering questions effectively - Collaborate with other team members to ensure a seamless customer experience across all channels - Analyze chat data and customer feedback to identify trends and areas for improvement - Stay up-to-date on industry trends and best practices for live chat customer service

Requirements: - Bachelor’s degree in a related field preferred - Minimum of 5 years of experience in customer service or a similar role - Strong communication skills and ability to work independently - Proficiency in chat software and other related tools - Ability to multitask and prioritize tasks effectively - Experience working in a fast-paced environment

Benefits: - Free food provided during work hours - Training and professional development opportunities - Free accommodation for select team members - A company culture that promotes collaboration and diversity on a global scale

Equal Opportunity Statement: O’Reilly Automotive is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees feel welcomed and valued.

Deadline to apply: May 18, 2024

Join our team at O’Reilly Automotive and be a part of a dynamic and innovative company that is dedicated to providing exceptional customer service. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.