Live Chat Manager

Job Description:

Humana is seeking a part-time Live Chat Manager to join our team in Zurich, Kanton Zurich, CH. As an Associate Level Live Chat Manager with at least 5 years of experience, you will be responsible for overseeing our live chat operations, ensuring that our customers receive timely and effective support through our online chat platform.

Responsibilities: 1. Manage a team of live chat agents, providing direction and guidance as needed. 2. Monitor chat conversations to ensure quality and provide coaching to agents. 3. Develop and implement strategies to improve the efficiency and effectiveness of our live chat operations. 4. Analyze chat data to identify trends and make recommendations for improvement. 5. Collaborate with other departments to ensure a seamless customer experience across all channels. 6. Stay up-to-date on industry trends and best practices in live chat customer service.

Requirements: 1. At least 5 years of experience in a customer service or live chat management role. 2. Reliable and resourceful personality traits. 3. Strong negotiation and presentation skills. 4. Excellent communication skills, both written and verbal. 5. Ability to work independently and as part of a team. 6. Proficiency in chat platform software and other relevant technologies.

Benefits: - Medical coverage - Paid sick leave - Relocation allowance

Working Environment: At Humana, we embrace a culture that challenges norms and encourages bold thinking. We believe in fostering a diverse and inclusive workplace where all employees can thrive.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: Humana is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.