Live Chat Manager

Job Description:

Liebherr Group is seeking a part-time Live Chat Manager to join our team in Basel, Switzerland. As a Mid-to-Senior Level professional with at least 7 years of experience in customer service and online communication, you will be responsible for managing our live chat platform to provide exceptional support to our customers.

Responsibilities: - Oversee and manage the live chat platform to ensure timely and effective responses to customer inquiries - Train and supervise a team of live chat agents to deliver high-quality customer service - Develop and implement strategies to improve the efficiency and effectiveness of the live chat system - Monitor chat conversations to maintain quality standards and provide feedback for improvement - Analyze chat data and customer feedback to identify trends and opportunities for improvement - Collaborate with other departments to resolve complex customer issues and provide seamless support - Stay up-to-date on industry trends and best practices in live chat management

Requirements: - 7+ years of experience in customer service, with a focus on online communication - Confident and resourceful personality traits to effectively manage a live chat team - Strong soft skills in critical thinking and decision-making to handle a high volume of customer inquiries - Proficiency in using live chat platforms and customer relationship management (CRM) software - Excellent communication and problem-solving skills - Ability to work independently and collaboratively in a fast-paced environment - Bachelor's degree in Business Administration, Communication, or related field preferred

Benefits: - Profit sharing opportunities - Parental leave policies - Joining bonus for new employees - Environmentally responsible and sustainable working environment

Deadline to apply: July 7, 2024

Equal Opportunity Statement: Liebherr Group is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.