Live Chat Manager - Work from home

Job Description:

As a Live Chat Manager at Ameren, you will be responsible for overseeing and managing the live chat customer service team. This position is a part-time work-from-home opportunity, with a seniority level of mid-to-senior. We are seeking a candidate with at least 8 years of experience in customer service or a related field.

Responsibilities: 1. Manage a team of live chat customer service representatives, including hiring, training, and performance evaluations. 2. Monitor chat interactions to ensure quality customer service and adherence to company policies and procedures. 3. Develop and implement strategies to improve customer satisfaction and drive sales through the live chat channel. 4. Analyze live chat data and metrics to identify trends and make recommendations for process improvements. 5. Collaborate with other departments, such as IT and Marketing, to ensure seamless integration of live chat services. 6. Identify training and professional development opportunities for live chat team members.

Requirements: 1. Passionate about delivering excellent customer service and creating positive customer experiences. 2. Confident in decision-making and leadership abilities. 3. Excellent cooperation and communication skills. 4. Previous experience managing a team in a remote work environment. 5. Proficient in using live chat software and other customer service tools. 6. Ability to work independently and prioritize tasks effectively.

Benefits: 1. Profit sharing opportunities. 2. Paid sick leave. 3. Company-provided transportation or transportation stipend.

Working Environment: At Ameren, we value work-life balance and employee well-being. Our remote work policy allows employees to work from the comfort of their own homes while still enjoying a supportive and collaborative team environment.

Equal Opportunity Statement: Ameren is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.